Can charges be posted to the room?

Where your PMS supports it, yes. Otherwise room service takes card payment at the point of order, which most hotels find reduces disputes at checkout rather than creating them.

Can each outlet have its own menu and hours?

Yes. Every outlet is its own channel with its own menu, pricing, service hours and fulfilment rules, while the group still reports as one property.

How do banqueting pre-orders work?

You send one link to the organiser, guests select their courses in advance with dietary requirements attached, and the kitchen gets a consolidated sheet before service. Edwardian runs its events this way and saves around ten hours an event.

Online ordering for hotels

Room service, without the room service problem

A hotel is several F&B businesses sharing a postcode: the restaurant, the bar, the terrace, room service, and events. Running each on its own system is how the guest ends up phoning reception to order a sandwich.

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Converting checkout

5-star Google reviews

+6.4%

Spend per head

Commission fees

What actually gets in the way

Every outlet, one platform
Restaurant, bar, terrace, room service and events run as separate channels with their own menus, hours and pricing, on one dashboard and one payout.
Room service that is not a phone call
A QR in the room opens the menu, the order routes to the right kitchen, and the charge goes to card or to the room where your PMS supports it.
Events and banqueting pre-orders
Collect choices from a hundred and twenty covers in advance so the kitchen plans against a sheet rather than a guess. Edwardian saves ten hours an event doing exactly this.
Reporting finance can close against
Revenue by outlet, by channel and by day, with per-site settlement that reconciles rather than arriving as one undifferentiated lump.

What you would run

Operators already running it

10 hours

of admin saved per event

We couldn't find a solution that met our needs - but the Storekit team worked with us to build a bespoke workflow for this.

Events team · Edwardian

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84 hours

of staff time saved per day across the estate

It's an extra member of the team, without the extra cost.

Operations team · Daisy Green

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Things operators ask

Can charges be posted to the room?
Where your PMS supports it, yes. Otherwise room service takes card payment at the point of order, which most hotels find reduces disputes at checkout rather than creating them.
Can each outlet have its own menu and hours?
Yes. Every outlet is its own channel with its own menu, pricing, service hours and fulfilment rules, while the group still reports as one property.
How do banqueting pre-orders work?
You send one link to the organiser, guests select their courses in advance with dietary requirements attached, and the kitchen gets a consolidated sheet before service. Edwardian runs its events this way and saves around ten hours an event.